Category "Business"

  • Hiring the Right Frontline Caregivers in Long Term Care Facilities

    Great talent doesn’t always walk in the door asking for a job.
  • Delivering Bad News in Healthcare Settings

    “I have some bad news for you.”  No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be the bearer of bad news can become a common, almost routine part of the job. This can be a rather difficult chore for most people because everyone reacts differently to learning something that is life changing to his or her own health or the health of a loved one.
  • Communicating with the Hearing Impaired

    Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with their patients, they may feel less isolated and have an improved sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication, especially when patients lose some or all ability to hear the spoken word. Paying attention to another’s communication needs is one of the most important duties of the healthcare provider.
  • Communicating with the Elderly

    Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients feel less isolated and can improve their sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication.
  • Personnel Administration in Long Term Care Facilities

    Managers and administrators in long-term healthcare facilities have a lot on their plate. Besides running the facility, building a strong care team, providing patient care, and keeping beds full, they also have many duties related to personnel administration. This includes legal obligations, business ethics, and social responsibilities. This course examines laws that regulate employment relationships, along with facility legal responsibilities and responsibilities to their employees. Laws and regulations concerning discrimination and harassment are also discussed.
  • Leadership in Long Term Care Facilities

    Anyone who has ever been “in charge” of a project or other people has wondered about leading others. Leadership can be especially challenging in a healthcare setting because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. This course discusses popular leadership theories, how to build a team, ways to use conflict proactively, and how to motivate staff members.
  • Managing Global Communication in Healthcare

    Information is strategically valuable to all organizations. It is used by administrators and staff members to make decisions that will influence organizational success. Organizations use several formal, informal, and one-on-one communication channels to ensure staff members and administrators have access to the information they need when they need it. This course discusses the communication process, the strategic importance of communication management, how information is distributed and protected, and the impact HIPAA has on facility communications.
  • Effective Communication Among Caregivers

    Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients, clients, and residents feel less isolated and can improve their sense of wellbeing. Communicating effectively with peers, subordinates, and supervisors is not only an expectation of all healthcare professionals, it is also critical for ensuring patient wellbeing. Paying attention to another’s communication needs is one of the most important duties of a healthcare provider. When they understand how th
  • Professionalism in Long Term Care Facilities

    Professionalism is not about just dressing nice or having an advanced degree. There are many considerations for professional behavior in the healthcare industry. When one is professional, he or she is seen as knowledgeable in their field, delivering high quality work, having high standard of ethics, good work morale, high motivation, appropriate relationships, and a commitment to the field. This course discusses why professionalism in healthcare is important, the impact perception has on professionalism, and how to be seen as a skilled care professional.
  • Feedback: Giving, Receiving, and Using

    We all experience feedback in our work and personal lives. When someone shares an opinion about our performance and behavior, it is feedback. When the feedback is negative, we call it criticism.

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